SSP Demo

SSP Demo CSI Form

RO Number

Please enter the Repair Order number for your vehicle repair

Last Name

Please enter the Last Name or the Company name on the repair order

Completed By

Please enter the name of the person completing this survey [your name]

eMail Address

Please enter your email address if you would like our professional staff to respond to you by email. You may also check the box to the right to join our newsletter mailing list. If you do not check the box, your email address will be used only if a SSP Demo manager wants to contact you about this survey.

Join eMail List and enter Contests

Phone

Please enter your phone number if you would like our professional staff to respond to you by phone.

This section contains a list of questions that are rated and averaged to give SSP Demo an idea of your overall satisfaction with the service that you experienced during your repair process. Please rate each item relevant to your vehicle repair. If an item is not relevant to your repair, please do not make a selection.

Question 1

Please rate the quality level of Idens detail services.

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With 1 meaning Very poor quality and 10 meaning Great quality

Question 2

Please rate the timeliness of Idens detail services; Is the vehicle done at the time we say it will be done?

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With 1 meaning Never done on time and 10 meaning Almost always on time, or given enough notice if the requested timeline cant be met.

Question 3

Please rate the flexibilty of Idens managers? How well do they take care of your needs?

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With 1 meaning Not flexible at all, needs are not met and 10 meaning Very flexible, needs are met, or at least given 100% effort

Question 4

Please rate the timeliness of Idens CHIPROTECT service; Is the vehicle done at the time we say it will be done?

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With 1 meaning Never on time and 10 meaning Almost always on time, or given enough notice if the requested timeline cant be met.

Question 5

Please rate the level of communication and courtesy from your CHIPROTECT installers.

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With 1 meaning Not courteous and/or poor communication and 10 meaning Great and courteous communication

Question 6

Please rate the level of communication and courtesy from your Idens managers.

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With 1 meaning Not courtious and/or poor communication and 10 meaning Great and courtious communication

Question 7

Please rate the level of respect, courtesy and professionalism that staff members at SSP Demo treated you with.

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With 1 meaning you are dissatisfied and 10 meaning you are very happy

Question 8

Please rate the level of communications that you received from the SSP Demo staff. Do you feel that you were kept informed at every step of the repair process in an informative and timely manner?

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With 1 meaning you are dissatisfied and 10 meaning you are very happy with the level of communications you experienced

Question 9

Please rate how well SSP Demo explained the technical details of the repair process to you in terms that clearly helped you to understand what was involved in the process of repairing your vehicle.

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With 1 meaning you are dissatisfied and 10 meaning the staff was very patient and informative

Question 10

If your vehicle repair involved a claim with an insurance company, please rate how well SSP Demo helped you to effectively deal with the insurance company.

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With 1 meaning you are dissatisfied and 10 meaning SSP Demo was very helpful

Question 11

Please rate how you feel about the overall quality of the repair of your vehicle

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With 1 meaning you are dissatisfied and 10 meaning Better than New

Question 12

Please rate SSP Demo's performance regarding the On Time Delivery for your vehicle

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With 1 meaning you are dissatisfied and 10 meaning SSP Demo fully met your expectations

Question 13

Please rate the level of respect, courtesy and professionalism that staff members at SSP Demo treated you with.

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With 1 meaning you are dissatisfied and 10 meaning you are very happy

Question 14

Please rate the level of communications that you received from the SSP Demo staff. Do you feel that you were kept informed at every step of the repair process in an informative and timely manner?

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With 1 meaning you are dissatisfied and 10 meaning you are very happy with the level of communications you experienced

Question 15

Please rate how well SSP Demo explained the technical details of the repair process to you in terms that clearly helped you to understand what was involved in the process of repairing your vehicle.

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With 1 meaning you are dissatisfied and 10 meaning the staff was very patient and informative

Question 16

If your vehicle repair involved a claim with an insurance company, please rate how well SSP Demo helped you to effectively deal with the insurance company.

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With 1 meaning you are dissatisfied and 10 meaning SSP Demo was very helpful

Question 17

Please rate how you feel about the overall quality of the repair of your vehicle

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With 1 meaning you are dissatisfied and 10 meaning Better than New

Question 18

Please rate SSP Demo's performance regarding the On Time Delivery for your vehicle

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With 1 meaning you are dissatisfied and 10 meaning SSP Demo fully met your expectations

Question 19

How well do the CHIPROTECT managers take care of your needs?

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With 1 meaning Needs are not met and 10 meaning Needs are met, or at least given 100% effort

Question 20

Please rate the quality level of Idens CHIPROTECT services.

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With 1 meaning Very poor quality work and 10 meaning Great quality work

This section can be used to tell us what you liked best, how you feel that we could have served you better and add other comments in your own words

Liked Best

Please indicate what you felt the most positive elements of your collision repair experience at SSP Demo were.

Liked Least

Please indicate what you felt that we could have done better to help make your experience more enjoyable.

Comments

Please enter any other comments, questions or suggestions you feel are appropriate.

This section asks 4 "yes" or "no" questions. Please place a checkmark in the box in order to answer "Yes" to the question, and leave the box blank if your answer is "No."

Check Boxes

I Absolutely agree that my vehicle was returned to me in its pre-accident condition or better.

I will be happy to refer a friend to SSP Demo if the occasion arises.

I will be happy to provide an occasional reference for SSP Demo if requested to do so.

Yes, you may use my comments from this survey on your Web site as a testimonial and attribute my name to them.

Thank you very much for taking the time to complete this Survey. Our professional staff will review and get in touch with you if you have asked him to respond to any comments or concerns. We want to keep SSP Demo the best luxury auto body shop possible, and your feedback is very important in our efforts.